Please read these Terms and Condition carefully and make sure that you understand them, before ordering any products from the Website. Please note that before placing an order, you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any products from the Website.
Every time you wish to order products, please check these Terms for any updates and to ensure that you understand the Terms which will apply at that time. These Terms between Us and You, are only in the English language.
- OUR PRODUCTS
The images of the products on the Website are for illustrative purposes only. Any products that you order may vary from those images to some extent.
- USE OF THE WEBSITE
- HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
3.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting Your order to Us. Please take the time to read and check your order at each page of the order process.
3.2 After You place an order, you will receive a notification or email from us acknowledging that We have received Your order.
3.3 If We are unable to supply you with a product, for example because that product is not in stock or no longer available or because We cannot meet your requested delivery date or because of an error in the price on the Website, We will inform you of this by e-mail and We will not process your order. If you have already paid for the products, We will refund you the full amount including any delivery costs charged.
- OUR RIGHT TO VARY THESE TERMS
4.1 We amend these Terms from time to time. Please ensure that you read these terms each time you purchase products from us.
4.2 Every time you order products from us, the Terms in force at the time of your order will apply to the contract between you and us.
- HOW TO PAY
5.1 Payment shall be made using one of the debit card or credit card types offered by Us during the check-out process. Such payments will be administered and processed by Global Payment
5.2 We do not accept payment using cards that are not listed, or by any other method.
5.3 Payment for the products and all applicable delivery charges is in advance.
6.1 Royal mail is the delivery service that we have cooperate with. Delivery is usually made within 48 business hours, however during peak periods delivery may take up to 5 business days. Please let us know if your order is urgent at the time of purchase.
- Standard delivery days: 2-3 business days
- Premium delivery days: next business day
- Parcelforce EuroPriority Express: 3-5 working days
- The rest of world
- Parcelforce GlobalPriority Delivery: 5-7 working days
6.2 Delivery of an Order shall be completed when the products are delivered to the address you gave us and the products will be your responsibility from that time.
6.3 You will only own the products once we have received payment in full, including all applicable delivery charges.
7.1 You are able to cancel your order and get full refund within 12 hours after your purchase. Exceed 12 hours, we do not accept any cancellation.
7.2 Cancellation needs to be confirmed through email. It will be processed within 3 business days upon your email. An email will be sent to notify you once your refund has been processed.
7.3 It will take about 14-30 working days for the refund process to be done by your card bank. Please kindly noted that we are unable to control the speed of your card bank.